APCO Study guides, Class notes & Summaries
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APCO module 1 Exam Questions and Answers
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Primary PSAP - ANSWER-the first communications center to answer a 911 call; it may also be the point from which calls are dispatched. 
 
Secondary PSAP - ANSWER-receives transferred 911 calls for dispatch or further processing, after screening for a required service by a primary PSAP. 
 
Professionalism - ANSWER-Is a rather vague concept that encompasses honesty, integrity, you are (inner character), what you do, (behavior exhibited) and how others perceive you (image projected). 
 
Ethics - ANS...
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APCO Fire Service Communications Practice Test Exam Questions with Correct Answers
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Fire, a chemical chain reaction, occurs when which three elements are present in the right conditions? 
 
____, _____, _____ - ANSWER-Heat 
Oxygen 
Fuel 
 
Fires are fought from the ____ to the _______. - ANSWER-Unburned, Burned 
 
The Fire Tetrahedron depicts which four factors necessary for fire? - ANSWER-Heat 
Oxygen 
Fuel 
Chemical Chain Reaction 
 
T or F 
The Administration Division includes frontline firefighters - ANSWER-FALSE 
 
______, is cutting holes in roofs or breaking out upper wi...
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APCO FIRE SERVICE COMMUNICATIONS EXAM QUESTIONS AND ASNWERS
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FIRE TETRAHEDRON - ANSWER-4 factors necessary for fire: HEAT + FUEL + OXYGEN and a CHEMICAL CHAIN REACTION 
 
ADMINISTRATION DIVISION - ANSWER-Chief, Support Staff, Payroll 
 
COMMUNICATION DIVISION - ANSWER-Call takers/ Dispatcher 
 
FIRE PREVENTION + INVESTIGATION - ANSWER-Building inspectors, Arson Investigators, Public Education 
 
OPERATIONS - ANSWER-Captain, Driver, Firefighter 
 
TECHNICAL OPERATIONS - ANSWER-High Angle, HAZMAT, Confined Space Rescue 
 
EQUIPMENT MAINTENANCE - ANSWER-Mech...
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APCO Fire exam study guide questions and answers
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Mutual aid - ANSWER-is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response 
 
Mutual response - ANSWER-similar to mutual aid, however mutual response requires the simultaneous dispatch of multiple resources for certain emergencies, such as high-rise fires and water etc 
 
A Policy - ANSWER-is a guide to thinking 
 
A Procedure - ANSWER-is a guide to action 
 
open ended quest...
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APCO FINAL Exam Study Guide Questions and Answers
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NCIC Stands for - ANSWER-National Crime Information Center 
 
The acronym CYMBALS is designed to assist the tele-communicator when taking - ANSWER-Vehicle descriptions 
 
PST's are required to have a good memory since that is the best way to record information during an emergency call - ANSWER-False 
 
It is very important during an emergency call for service, that the PST reassure the caller that response units will be "right there" or will arrive "within minutes." - ANSWER-false 
 
The ph...
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APCO FINAL EXAM QUESTIONS WITH VERIFIED ANSWERS
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T/F: The term "PSAP" stands for Public Safety Access Point. - ANSWER-False 
 
T/F: Professionalism is defined by who you are, what you do, and how others perceive you. - ANSWER-True 
 
T/F: Ethics involves an individual's personal, professional, and organization rules of conduct. - ANSWER-True 
 
T/F: The three primary fields of public safety communications are law enforcement communications, fire service communications, and emergency management communications. - ANSWER-False 
 
T/F: The term...
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APCO Final Exam Questions with Correct Answers
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ALS - ANSWER-Advanced Life Support 
 
NIMS - ANSWER-National Incident Management System 
 
ICS - ANSWER-Incident Command System 
 
ACN - ANSWER-Automatic Crash Notification 
 
TCC - ANSWER-Telecommunications Call Center 
 
AACN - ANSWER-Advanced Automatic Crash Notification 
 
PSAP - ANSWER-Public Safety Answering Point 
 
ATl - ANSWER-Attempt To Locate 
 
BOLO - ANSWER-Be On The Lookout 
 
VoIP - ANSWER-Voice over Internet Protocol 
 
BLS - ANSWER-Basic Life Support 
 
TTY - ANSWER-Teletypewrit...
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APCO Final Exam Acronyms Exam Questions with Latest Update
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AACN - ANSWER-Advanced Automatic Crash Notification 
 
ACN - ANSWER-Automatic Collision Notification 
 
ALI - ANSWER-Automatic Location Identification 
 
ANI - ANSWER-Automatic Number Identification 
 
APCO - ANSWER-Association of Public Safety Communications Officials 
 
ASL - ANSWER-American Sign Language 
 
ATL - ANSWER-Attempt to locate 
 
AVL - ANSWER-Automatic Vehicle Locator 
 
B9-1-1 - ANSWER-Basic 9-1-1 
 
BOLO - ANSWER-Be on the look out 
 
CAD - ANSWER-Computer Aided Dispatch 
 
CDE -...
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APCO Exam Study Guide Questions and Answers
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Summarize the attributes of a professional public safety telecommunicator - ANSWER-Who you are, what you do, and how others perceive you. 
 
Duty to serve - ANSWER-Responsibility for providing service to the community, staffing requirements 
 
Common elements of basic telecommunications - ANSWER-Information gathering, radio & telephone commas, resource allocation, records mgmt, functioning under FCC rules, handling requests and being responsible to calls from public 
 
Fire service communication...
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APCO Exam Review Questions with Complete Solutions
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Duty to serve - ANSWER-Expected to be at work when scheduled regardless of event 
 
Psap - ANSWER-Public safety answering point 
 
Public safety professional - ANSWER-Professional, humility, eager to learn, sense of duty, integrity, accountability, who you are, what you do, how others perceive you 
 
Code of ethics - ANSWER-A system of principles, dealing with values relating to human conduct with respect to the rightness and wrongness of certain actions and the motives and ends of such actions ...
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