WGU C215 (WGUC215)

Total Quality Management (TQM) Philosophy - 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specificatio...

WGU C215 Operations Management PVDC Exam 70 Q&A Latest Updated 2023 Already Graded A 1. Which definition is used for quality evaluates how well a product performs its intended function? - Fitness for use 2. Which total quality management (TQM) process was developed to stress management's responsibility for quality? - 14 points for quality improvement 3. Which total quality management (TQM) process consists of 13 published standards and guidelines? - ISO 9000 4. A company manuf...

ABC Classification - a method for determining level of control and frequency of review of inventory items Acceptable Quality Level (AQL) - The small percentage of defects that consumers are willing to accept. Acceptable Sampling - The process of randomly inspecting a sample of goods and deciding whether to accept the entire lot based on the results Action Bucket - The current time period Action Notices - Output from an MRP system that identifies the need for an action to be taken. ...

Advertising revenue model - Provides users with information on services and products and provides an opportunity for suppliers to advertise Affiliate revenue model - Companies receive a referral fee for directing business to an affiliate Appraisal cost - The cost associated with uncovering defects Automated order entry systems - A method using telephone models to send digital orders to suppliers. Backwards integration - Owning or controlling sources of raw materials and components. ...

Demand-Based Options - includes two reactive options and one proactive option Reactive option - the operations department uses inventories and back orders to react to demand fluctuations Proactive option - marketing tries to shift the demand patterns to minimize demand fluctuations Capacity-Based Options - changes output capacity to meet demand finished goods inventory - used to absorb demand fluctuations; allows your company to develop a stable work environment Shifting demand - ...

C215 WGU Study Guide Latest Internal resource constraint - A regular bottleneck Capacity-constrained - Bottleneck caused by inefficient usage Customer Relationship Management (CRM) - Software solutions that enable the firm to collect customer-specific data allowance factor - the amount of time the analyst allows for personal time, fatigue, and unavoidable delays appraisal costs - Costs incurred in the process of uncovering defects common - Random causes that cannot be identifie...

Total Quality Management (TQM) Philosophy – 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Six Sigma - A disciplined, data-driven approach and met...

ABC Classification - a method for determining level of control and frequency of review of inventory items Acceptable Quality Level (AQL) - The small percentage of defects that consumers are willing to accept. Acceptable Sampling - The process of randomly inspecting a sample of goods and deciding whether to accept the entire lot based on the results Action Bucket - The current time period Action Notices - Output from an MRP system that identifies the need for an action to be taken. ...

TQM: Total Quality Management - is an integrated organizational effort designed to improve quality at every level. Customer Defined Quality - TQM is about meeting quality expectations as defined by the customer. Conformance to specification - measures how well the product or service meets the targets and tolerances determined by its designers. Example of Conformance to specification - The wait for hotel room service may be specified as 20 minutes, but there may be an acceptable delay of...

WGU C215 Operations Management Study Guide Advertising revenue model - Provides users with information on services and products and provides an opportunity for suppliers to advertise Affiliate revenue model - Companies receive a referral fee for directing business to an affiliate Appraisal cost - The cost associated with uncovering defects Automated order entry systems - A method using telephone models to send digital orders to suppliers. Backwards integration - Owning or controll...