IHI

Reactive Changes correct answer: -Routinely made to solve problems or react to a special circumstance -Often result in putting the system back to where it was before -Typically take the form of a trade-off among competing interests (i.e. increasing quality but also increasing costs, reducing errors but also reducing volume, or speeding up delivery but reducing customer service) -Impact is often immediate or in the near future Fundamental Changes correct answer: -Result from design or red...

According to WHO, in developed countries worldwide, what is the approximate likelihood that a hospitalized patient will be harmed while receiving care? A <1% B 10% C 50% D >75% correct answer: B 10% Since the publication of To Err Is Human in 1999, the health care industry overall has seen which of the following improvements? (A) A 75 percent reduction in preventable medical errors (B) Stronger repercussions for providers who commit preventable medical errors (C) Wider a...

During a clinical rotation on the medical-surgical floor of a hospital, you notice several patients have developed urinary tract infections (UTIs) associated with their Foley catheters (tubes inserted into the bladder to drain urine). Your staff physician agrees that this is a problem and offers to help with an improvement project. Together, you work through several PDSA cycles to reduce the rate of UTIs on your floor. 1) Which of the following methods would you recommend to display your impr...

Human factors is the study of: (A) Interactions among humans (B) Interactions between humans and machines (C) Interactions between humans and the environment (D) All of the above correct answer: D - Human factors is an established science that uses many disciplines to understand how people perform under different circumstances. This engineering discipline deals with the interface of people, equipment, and the environment. Which of the following is an example of unconscious processing b...

Nearing the end of her 18-hour work shift, a resident sees a patient with extremely high blood glucose levels. She writes the patient a prescription for insulin; however, in her exhaustion, she closes her "U" (for "units"), and it looks more like an extra zero. As a result, the pharmacist dispenses an insulin dose that's ten times stronger than the patient needs. Which of the following is a latent unsafe condition in the system that contributes to the resident's error? (A) Long work...

Human factors is the study of: (A) Interactions among humans (B) Interactions between humans and machines (C) Interactions between humans and the environment (D) All of the above correct answer: (D) All of the above Which of the following is an example of unconscious processing by the brain? (A) Optical illusions (B) Skipping a step on a checklist to save time (C) Mistaking one drug for another because of look-alike packages (D) A and C correct answer: (D) A and C When at...

Effective health care teams have several important characteristics, including: (A) The ability to rehearse procedures together, like a choir or a sports team. (B) Stable membership; that is, they have the same people on the team from day to day. (C) Effective communication techniques. (D) The ability to achieve good results without strong communication. correct answer: C - Effective health care teams have a shared goal and effective two-way communication. The membership of the team may ch...