This document includes information about the future developments in Tech Support and things revolving around that. This document is a summary of a lecture/class discussion so its only bullet pointed information.

This document includes details about what user types there are and what factors to include when communicating with them so that they can understand. Its also about learning to adapt language and use of jargon.

This document includes information on 3 specific diagnostic tools, with details on what they are and how they work within a Computer System. Reasonable amount of detail with key points on the tools specifically.

This document has a variety of information about different Diagnostic and Monitoring Tools that can be used within an Institution of some sort to check how secure things are. Tables of information are included with more details of certain data fields that need to be considered.

IT Technical Support

This document shows how I have judged the value of different sources of support material.

This document has a user guide with images and clear step by step instructions which is used to provide additional support material to users.

This document explains the advantages and disadvantages of outsourcing technical support.

This document explains the impact of organisational policies and procedures on the provision of technical support.

This document identifies the types of faults that can occur.