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U Learn-New Hire Training Day 2 (Solutran) Exam Questions and Answers
- Exam (elaborations) • 2 pages • 2024
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U Learn-New Hire Training Day 2 (Solutran) 
Exam Questions and Answers 
Where in CRM can you find participating retailers near the member? - Correct Answer ️️ 
-Store Locator 
What information must be provided when informing members of participating retailers? - 
Correct Answer ️️ -Store name, street name, and city only. 
True or False: All members can shop over the phone. - Correct Answer ️️ -False 
An item the member wanted to purchase over the phone is out of stock. How do you 
pr...
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U Learn-New Hire Training Day 1 (Solutran) Exam Questions and Answers 100% Pass
- Exam (elaborations) • 2 pages • 2024
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U Learn-New Hire Training Day 1 (Solutran) Exam 
Questions and Answers 100% Pass 
Which of the following are Healthy Benefits Plus programs? - Correct Answer ️️ - 
Scheduled Benefits, Discounts, Rewards only 
After greeting a member and locating their account, what must you do before entering 
the account? - Correct Answer ️️ -Verify the member's account 
True or False: Transfers to Walmart Customer Service are warm transfers. - Correct 
Answer ️️ -True 
What information must be doc...
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U Learn-New Hire Training Day 3 (Solutran) Exam Practice Questions and Answers
- Exam (elaborations) • 2 pages • 2024
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U Learn-New Hire Training Day 3 (Solutran) Exam 
Practice Questions and Answers 
True or False: All web portal URLs are the same. - Correct Answer ️️ -False 
How long does it take to receive a replacement card and catalog (S3)? - Correct Answer ️️ 
-2-4 weeks 
How long does it take to receive a catalog replacement? - Correct Answer ️️ -2-4 
weeks 
Where can you view the history and details of mail, online, and phone orders? - Correct 
Answer ️️ -Orders 
A member has a pending mai...
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U Learn-New Hire Training Day 1 (Solutran) Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Exam (elaborations) • 2 pages • 2024
-
- $9.99
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Which of the following are Healthy Benefits Plus programs? 
: Scheduled Benefits, Discounts, Rewards only 
After greeting a member and locating their account, what must you do before entering 
the account? 
: Verify the member's account 
True or False: Transfers to Walmart Customer Service are warm transfers. 
: True 
What information must be documented in Call Wrap Up? 
: Dispositions, resolution, name of caller if someone other than the member is 
calling, first name of representative if co...
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U Learn-New Hire Training Day 3 (Solutran) Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Exam (elaborations) • 2 pages • 2024
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- $9.99
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A member has a pending mail order and would like to complete the order over the 
phone. How do you process the order? 
: Process the order as a phone order 
How long does it take to receive a catalog replacement? 
: 2-4 weeks 
How long does it take to receive a replacement card and catalog (S3)? 
: 2-4 weeks 
True or False: All web portal URLs are the same. 
: Fals
And that's how you make extra money
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U Learn-New Hire Training Day 2 (Solutran) Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Exam (elaborations) • 2 pages • 2024
-
- $10.39
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Where in CRM can you find participating retailers near the member? 
: Store Locator 
What information must be provided when informing members of participating retailers? 
: Store name, street name, and city only. 
True or False: All members can shop over the phone. 
: False 
An item the member wanted to purchase over the phone is out of stock. How do you 
proceed? 
: Inform the member the item is not available for purchase and offer to add any 
substitutes or alternative items.
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U Learn-New Hire Training Day 1 (Solutran) Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Exam (elaborations) • 2 pages • 2024
-
- $12.19
- + learn more
Which of the following are Healthy Benefits Plus programs? 
: Scheduled Benefits, Discounts, Rewards only 
After greeting a member and locating their account, what must you do before entering 
the account? 
: Verify the member's account 
True or False: Transfers to Walmart Customer Service are warm transfers. 
: True 
What information must be documented in Call Wrap Up? 
: Dispositions, resolution, name of caller if someone other than the member is 
calling, first name of representative if co...
-
U Learn-New Hire Training Day 2 (Solutran) Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Exam (elaborations) • 2 pages • 2024
-
- $10.29
- + learn more
Where in CRM can you find participating retailers near the member? 
: Store Locator 
What information must be provided when informing members of participating retailers? 
: Store name, street name, and city only. 
True or False: All members can shop over the phone. 
: False 
An item the member wanted to purchase over the phone is out of stock. How do you 
proceed? 
: Inform the member the item is not available for purchase and offer to add any 
substitutes or alternative items. 
True or False:...
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U Learn-New Hire Training Day 3 (Solutran) Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Exam (elaborations) • 2 pages • 2024
-
- $10.29
- + learn more
A member has a pending mail order and would like to complete the order over the 
phone. How do you process the order? 
: Process the order as a phone order 
How long does it take to receive a catalog replacement? 
: 2-4 weeks 
How long does it take to receive a replacement card and catalog (S3)? 
: 2-4 weeks 
True or False: All web portal URLs are the same. 
: False 
True or False: KIP provides instructions to assist a member with downloading the 
mobile app. 
: Tru
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