AIC 300 Claims in an Evolving World

Adam manages a claims department for an insurer. He measures the department's performance by best practices, claims audits, customer satisfaction data, and loss ratio. Which one of Adam's measures refers to a system of identified internal practices that claims representatives perform to produce superior performance? A. Claims audits B. Best practices C. Loss ratio D. Customer satisfaction data - ️B. Best practices Best practices generally refers to a system of identified internal...