Exam (elaborations)
Communication ch. 2, 19, 20 study set with Questions and Correct Answers
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Which is a guideline to follow when answering nonemergency calls? Select one: a.Relay messages by the end of the business day. b.Identify yourself and your department, station, or unit. c.Answer with only "hello" and wait for the caller to respond. d.Check back with the caller periodically aft...
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